Frequently Asked Questions
Got Questions? We Have Answers!
Our dedicated team at Accel Events & Tents will work with you from your event idea inception, to building your order, and on site execution to ensure your event is set up exactly how you want it.
Equipment is reserved on a first come, first served basis. Once you submit a 50% confirmation deposit on your order, those items are reserved for your event date. For high demand items (tenting, linen, specialty/custom items, etc.) the sooner you reserve them, the better chance you have of being able to secure them for your event date.
Many of our items include set up and breakdown in the rental price (ex. tents, cabanas, dancefloor, etc.). Equipment not requiring special tools or skills to set up has additional cost associated (ex. tables and chairs). Please inquire with sales to request additional service options.
Great! The best way is to request a quote is to send an email to firstname.lastname@example.org with your name and event date in the subject line. Please include the delivery location address as well as your requested date and time of delivery and pick up. Any other details about your order are also appreciated. If you have any particular questions before placing your quote request, feel free to call one of our Event Rental Specialists at 808.484.2258.
The rental period is typically 24 hours before additional charges are incurred. Please inquire with an Event Rental Specialist as delivery and return times may be flexible contingent on availability of the rented product. Discounted rates are available for weekly and monthly rental rates on available product.
Once our rental items are reserved with a confirmation deposit, we remove them from inventory so they are unable to be rented for other potential events. Due to the need for advanced reservation of product, rentals are charged based on reservation of product and not use of product on the event date.
If a piece of equipment is not working, please call our Sales office at 808.484.2258 so we can assist you and provide you with safe next steps. If warranted, we will do our best to replace the damaged item(s) before your event. If significant damage occurred while the item was in your possession, repair and/or replacement fees may apply. Please do not try to fix damaged equipment.